Terms & Conditions
Before you engage with Folkestone International Film & TV Festival (FIFF), please take a few minutes to read the fine print:
Our Refund Policy
Please note we do not operate a refund policy for submissions to our film festivals.
If you have purchased tickets for a Hellfire event (including screenings, workshops and courses) and would like a refund it must be made in writing and sent to ’Folkestone International Film & TV Festival, Flat 3, 11 Claremont Road, Folkestone, Kent, CT20 1DQ, United Kingdom’. These must include the:
- reason for the request
- time and date any fault on our part has been incurred
- name of the staff member concerned
- copy of any documentation relevant to the complaint (website print out etc.)
Please note that unless the course is cancelled by FIFF, a 20% processing fee will be incurred.
Within 7 days of the course start date or non-attendance refunds will not be given, although credit may be given towards any other FIFF course or event. This is at the discretion of FIFF.
Unless the course is rescheduled by FIFF, a 10% processing fee will be incurred.
Courses may not be rescheduled by the attendee within 5 days of the course start date. This is at the discretion of FIFF.
The FIFF Guarantee
If you decide to attend and find that any FIFF course is over-hyped, unsuitable or simply does not meet or exceed your expectations, let a member of FIFF know in the first break on the first day for an instant, no-questions-asked refund.
Please let us know at the time of booking if you have any special requirements with respect to your attendance.
Freedom Of Information
Under the Freedom of Information Act all client information kept by FIFF is available to claim. This can include personal data, any saved emails, course attendance or mail.
A request must be filed by the person in question in a letter addressed to ’Folkestone International Film & TV Festival, Flat 3, 11 Claremont Road, Folkestone, Kent, CT20 1DQ, United Kingdom’. This must include the full name and address and any details of what kinds of information would be kept (eg: if there are emails – and to who they would have been addressed) so as to assist full investigation of the claim.
FIFF will also charge a £10 administrative fee payable by cheque to ‘Folkestone International Film Festival Ltd’. Any further claims will subsequently be charged £10 at every instance. In the cases where data contains private information concerning other clients or staff, such instances exempt from FOI claims, FIFF may refuse to deliver such data alternatively explaining why this would not be available.
If you are dissatisfied with FIFF’s response comments must be sent to:
Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
This policy was updated on March 7th 2019.
Our equal opportunities policy can be viewed here.
Health and Safety
Our Health and Safety policy can be viewed here.